Shanice's Story: Receptionist to Office Manager
October 2010 marked the start of Shanice’s journey with us as a Junior Receptionist. Her enthusiasm and dedication quickly set her apart, leading to her promotion to the management team in 2013, where she showcased her passion for exceptional service.
In 2014, Shanice returned to the reception desk as Deputy Receptionist, leveraging her leadership experience in guest interactions. Within a year, she advanced to Head Receptionist, handling challenges with positivity and attention to detail, setting a high standard for the team.
That same year, she met her husband, who was transitioning from Porter to management, and they have since had two wonderful children.
In 2019, Shanice embraced motherhood on maternity leave, returning as Head Receptionist and juggling her responsibilities with renewed focus. After her second maternity leave in 2022, she stepped into the role of Office Manager.
“The Brend Collection has taught me how to provide the highest level of customer service and the value of every single guest we meet. Working at the Victoria Hotel has shaped my life in many ways, not only did I meet my husband here but over the years I have made lifelong friendships with some of my colleagues. I feel lucky to have worked closely with Matthew Raistrick who has supported me throughout the various stages of my career and continues to do so in my current role, for which I am very grateful."
Shanice Trower - Turley, Office Manager