The Heart of Hospitality

Sean Dalton's journey at The Carlyon Bay Hotel is a true testament to dedication and passion in hospitality. After stepping away from the industry, Sean returned to the hotel in 2018 as a Porter. His natural ability to connect with guests and his attention to detail quickly set him apart. Within no time, he was promoted to Head Porter, a role in which he has continued to thrive and lead by example.

As Head Porter, Sean is the first and last point of contact for our guests, ensuring their expectations are not only met but consistently exceeded. Whether it’s assisting with luggage or coordinating with reception and housekeeping, Sean goes the extra mile to create a memorable experience for every guest. His dedication to service and his warm, approachable nature make him a vital part of the Carlyon Bay team.

Sean’s success is rooted in his commitment to excellence and his collaborative spirit. By working closely with the team, he ensures that every guest has a smooth and seamless stay. His journey from Porter to Head Porter reflects his hard work, leadership, and passion for delivering exceptional hospitality. Sean is an invaluable member of our team, and we are proud to celebrate his success.

Sean Dalton Head Porter at Carlyon Bay Hotel

A Well-Deserved
Nomination

Nominated for Head Porter/Concierge of the Year at the 2024 Triple ‘H’ Awards

On 24th October 2024, Sean Dalton, our Head Porter and Concierge, attended the prestigious Hotel Housekeeping Honours - The Triple ‘H’ Awards at the Grand Hotel in Brighton. Sean was nominated for Head Porter/Concierge of the Year, a well-deserved recognition from several of our guests.

This nomination is a true reflection of Sean’s exceptional service and warm hospitality. His dedication to making every guest feel welcomed and valued is unmatched, and it’s no surprise that he was honoured alongside the best in the industry. As a team, we are incredibly fortunate to have Sean as part of our family. His consistent hard work and dedication to providing the best possible experience for our guests is inspiring

Sean Dalton Header Porter at Carlyon Bay Hotel at the Hotel Housekeeping Honours

"Working with the Brend Collection has been an incredible experience. It’s not just about providing great service; it’s about truly exceeding guest expectations and creating lasting memories. I’m proud to be part of a family-run hotel chain that sets the standard for hospitality in the South West, where every team member shares a commitment to making a real impact on our guests' experiences."

Sean Dalton, Head Porter