ABOUT US
The Barnstaple Health and Leisure Club is undergoing a refurbishment and rebrand , offering a modern, welcoming , high quality health and fitness environment for our members.
With a focus on exceptional customer experience, we aim to rival the likes of premium health clubs, whilst promoting a strong local community feel.
This isn't your average club manager job. We are looking for an enthusiastic and driven Operations and Membership Manager to lead the daily operation of the club, inspire our team and take ownership of the full members journey.
You'll be the heartbeat of the club, managing people, planning events, building relationships and driving member engagement.
If you're an energetic problem solver , a natural organiser and someone who thrives on making people feel welcome, this could be your next big step.
KEY RESPONSIBILITIES
- Lead the day to day operations of the club- nothing gets past you
- Support and develop the leisure team to deliver exceptional service
- Manage team rotas, holidays, training and performance reviews
- Create a warm, friendly and motivating atmosphere for both staff and members
- Plan, promote and deliver events, challenges and campaigns that members love
- Drive membership growth and retention through brilliant customer service
- Develop and implement revenue generating initiatives with senior management
- Maintain top-tier cleanliness, safety and operational standards
- Collaborate with freelance instructors to keep the class schedule fresh and exciting
- Handle member enquiries, feedback and issues with professionalism and warmth
- Report usage trends, member feedback and revenue opportunities to leadership
- Manage stock, work with suppliers and escalate maintenance needs as required
WHAT WE ARE LOOKING FOR
Must haves
- Proven experience leading a team in a customer facing environment
- A natural people person who builds rapport effortlessly
- A proactive, can do attitude with the confidence to lead from the front
- Strong organisational skills and the ability to juggle multiple tasks
- A cool head and a warm heart, able to stay calm and lift others
- Willingness to work weekends and evenings as part of a flexible rota
Bonus Points For ;
- Experience in leisure , hospitality or health clubs (but not essential)
- A knack for planning events or launching initiatives
- Creative flair with a commercial mindset - ideas are great but execution is better
WHAT YOU WILL GET
- Real support from a dynamic leadership team that values new ideas
- The opportunity to shape the future of a fast evolving leisure brand
- Discounts across the hotel and sister businesses (including restaurants, spas and stays)
- Discounts to local attractions
- Employee Assistance Programme
- Opportunities for progression within a family run group
- A hands-on role, where no two days are the same and your impact is visible
- The chance to truly own your role and make your mark
WHO YOU ARE
- You are the kind of person who gets a buzz from getting things done. You do not wait for instructions- you spot the gap, own the solution and make it better
- You are also someone who takes pride in building up your team, giving them confidence and creating an environment where everyone is proud to work
- You have high standards and strive to achieve these, to deliver the best customer service
- You bring energy, ambition and ideas. Now you are ready for a role that gives you the space to use them all
READY TO APPLY
If you have been looking for a leadership role where you can inject energy, bring structure and make things happen - this is it
We are ready to meet our next club leader who can shape the future of our Health and Leisure Club
Is it you ?